Faq

Q1: What forms of payment methods do you accept?

We accept online payment by Credit Card (Visa, Master and JCB).

Q2: When will I receive my order?

Your order will be delivered within 3 working days when you receive an email approvement of your order.

Q3: Is there any delivery fee?

No delivery fee is charged if your order amount is on or above HK$300. Otherwise, we charge you a delivery fee of HK$30.

Q4: Is delivery service available anywhere in Hong Kong?

We deliver to Hong Kong Island, the Kowloon Peninsula, and New Territories, with the exception of remote islands (*Discovery Bay and Ma Wan can be delivered, but may collect extra delivery fee, please contact Epson to confirm before order ), restricted area, Macau and oversea area.

Q5: Can I go to your office and pick up the stuff myself or may be see it first and buy it there?

We do not keep any products for display. Online purchases are delivered from other logistic party to your doorstep.

Q6: Will you share my information with anyone else?

No. Any information you entrust us stays with us. It will never be shared with third party.

Q7: What is the purpose of the Epson Online Store?

The Epson Online Shop is set up to provide an alternative channel for customer to purchase our products.

Q8: I have a question or problem that is not answered here. What can I do?

Drop us an E-mail at onlineshop@ehk.epson.com.hk or give us a call at 2827 8711